Return, Refund & Exchange Policy

At Moonzio, customer satisfaction is our priority. We strive to provide high-quality products and a smooth shopping experience. Please read our Return, Refund, Exchange, and Cancellation Policy carefully before placing an order.

• If you are not completely satisfied with your purchase, you may request a return within 3 days of receiving the product.
• Once the returned product is received and successfully passes our quality inspection, 100% of the product value will be credited to your Moonzio Wallet.
• Moonzio Wallet credits can be used for future purchases on our website.
• For damaged, defective, missing, or incorrect products, an unboxing/opening video recorded from the moment the package is opened is required for verification.
• Claims submitted without a valid opening video may not be eligible for return or exchange approval.

• Refunds are provided in the form of Moonzio Wallet Credit only.
• After successful quality verification, the eligible refund amount will be credited to your Moonzio Wallet.
• Wallet credits can be used for future purchases on Moonzio.
• Wallet credits are non-transferable and cannot be converted into cash or transferred to a bank account unless required by applicable law.

• If you receive a damaged, defective, or incorrect product, you may request an exchange within 3 days of receiving the item.
• To initiate an exchange, please contact our customer support team via WhatsApp: +91 8604133275 or email us at support@moonzio.com.

• The item must be unused and in its original packaging.
• The issue must be reported within 3 days of delivery.
• Proof of purchase, such as the order number or receipt, must be provided.
• Clear photos or videos may be requested for verification.
• An unboxing/opening video is required for damaged, defective, missing, or incorrect item claims.

• Contact our customer support team via WhatsApp or email.
• Provide your order number and details of the issue.
• Our team will review your request and provide further instructions.
• If required, return the product to the address provided by our support team.
• After inspection and approval, a replacement product will be shipped.
• If the same product is unavailable, Moonzio may offer a similar replacement product or store credit.

• Products damaged due to misuse, negligence, or improper handling.
• Products returned without original packaging.
• Requests submitted after the allowed return or exchange period.
• Products showing signs of use or alteration by the customer.
• Change-of-mind requests for products that are delivered correctly and without defects.

• Orders are generally processed within 24–48 hours after confirmation.
• Delivery typically takes 3–7 business days depending on your location and courier availability.
• Tracking details will be shared via email or WhatsApp after dispatch.
• Delivery delays caused by weather conditions, public holidays, courier issues, or unforeseen circumstances may occur.

• Orders may be cancelled before they are shipped.
• Once an order has been shipped, cancellation requests cannot be guaranteed.
• If you wish to cancel an order, please contact our customer support team as soon as possible.

Thank you for choosing Moonzio. We appreciate your trust and look forward to serving you.